Frequently Asked Questions (FAQs)
1. What time is check-in and check-out?
Check-in begins at 4:00 PM, and check-out is by 12:00 PM. If you require an early check-in or late check-out, please contact the reception to see if arrangements can be made (subject to availability).
2. Does the hotel offer free parking?
Yes, we offer complimentary on-site parking for all guests.
3. Is breakfast included in my stay?
Breakfast is included with most room packages, but it's always best to double-check your booking details. Breakfast is served from 7:30am to 10:30am daily weekdays and 8:00am to 11:00am on weekends.
4. Do you have family rooms or suites?
Yes, we offer spacious family rooms and suites, perfect for those traveling with children or in larger groups. Cribs and extra beds are available upon request.
5. Is the hotel pet-friendly?
Unfortunately, we do not allow pets, except for service animals.
6. What dining options are available at the hotel?
The hotel's restaurant, The Lakeview Restaurant, offers a variety of dining options, from fine dining to casual meals. We also have a bar serving drinks and light snacks. Room service is available during restaurant hours.
7. Do you offer special packages or promotions?
Yes, we regularly offer special packages, including romantic getaways, family breaks, and seasonal offers. Visit our Special Offers page for current promotions.
8. Does the hotel have a spa or wellness facilities?
Yes, our Beech Health Club & Spa offers a range of treatments, including massages, facials, and beauty services. The hotel also has a heated indoor pool, sauna, and steam room for guest use.
9. Is the hotel accessible for guests with disabilities?
Yes, we offer wheelchair-accessible rooms and facilities, including ramps, elevators, and accessible parking. Please contact us in advance to ensure we meet your specific needs.
10. Can I host events or weddings at the hotel?
Absolutely! We specialize in hosting weddings, corporate events, and private functions. Our event coordinators will be happy to assist you in planning every detail. Check out our wedding section
11. What is your cancellation policy?
Our cancellation policy varies depending on the rate you book. Most bookings allow free cancellation up to 48 hours before arrival. Please check your booking confirmation for specific details.
12. Is there Wi-Fi at the hotel?
Yes, we offer complimentary high-speed Wi-Fi throughout the hotel, including guest rooms, public areas, and meeting spaces.
13. Does the hotel provide airport transfers?
We can arrange airport transfers upon request for an additional fee. Please contact the front desk to schedule your transfer in advance.
14. Are there facilities for children?
Yes, we are a family-friendly hotel. We offer a Kids Club during school holidays and have a children’s pool in the leisure center. Highchairs, cribs, and other amenities are available for families.
15. Do you offer gift vouchers?
Yes, we offer gift vouchers for accommodation, dining, and spa services. They make the perfect gift for any occasion and can be purchased directly through our website.
16. Can I modify or cancel my booking online?
Yes, if you made your booking through our website, you can easily modify or cancel your reservation by logging into your account or contacting our reservations team.
17. Are there conference or meeting facilities at the hotel?
Yes, we have several meeting room options and can offer tailored services for corporate events, conferences, and private meetings.
18. What are the payment options available?
We accept major credit cards, including Visa, Mastercard, and American Express. You can also pay by cash upon arrival. Please note that we may require a credit card for booking security.
